December 21, 2010
Subject: Voluntary Tire Safety Recall Notice
Dear Hankook Tire Customer,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Hankook Tire Co., Ltd. ("HTCL") has determined that tires Dynapro A/S RH03 P265/70R17 113S produced in between March 1, 2009 through November 30, 2010 did not conform to internal performance criteria. The tires can wear prematurely and/or experience a blow-out, increasing the risk of a crash.
REASONS FOR THIS VOLUNTARY RECALL
In tests recently conducted, certain passenger tires, Dynapro A/S RH03 P265/70R17 113S did satisfy Federal Motor Vehicle Safety Standard ("FMVSS") 139 but did not fully meet internal performance criteria set higher than FMVSS 139 as some appear to show less than expected sidewall performance when placed under extreme conditions.
AFFECTED TIRES CAN BE IDENTIFIED BY THE DOT NUMBER
The DOT number will read as follows with the valid date codes found at the end in place of the X's, T7 9N JNH XXXX. The DOT number can be found on the sidewall near the bead. A sample DOT is shown in Picture # 1, 2.
|
 |
| DOT Number Location | DOT Number Example |
| <Picture #1> | <Picture #2> |
WHAT WE WILL DO
In the event that your tire(s) have DOT number in Table #1 (listed below), we will replace the tire(s) with same or similar new Hankook tires at no cost to you effective December 21, 2010.
To determine if your tires are included in this campaign, please check the DOT identification on the sidewall of the tire. If any of your Dynapro A/S RH03 P265/70R17 113S tires display the following DOT numbers, that tire is one of the tires being recalled.
| DOT Numbers |
| T7 9N JNH 0909~2709 |
| T7 9N JNH 3409~3709 |
| T7 9N JNH 0810~0910 |
| T7 9N JNH 1110~1210 |
| T7 9N JNH 1910~2010 |
| T7 9N JNH 3410 |
| T7 9N JNH 3810~4110 |
| T7 9N JNH 4510~4810 |
|
| <Table #1> |
WHAT YOU SHOULD DO
Any consumer who believes they are affected by the recall should not wait to receive notification but should contact their local HANKOOK dealer or the HANKOOK Tire Customer Service Team at the following contact numbers.
HANKOOK Tire Customer Service Team
855-275-8899 (Toll free)
OR
Check the Hankook Tire USA Website
www.Hankooktireusa.com
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall.
We regret any inconvenience that this action may cause you. If we or your Hankook dealer fails or is unable to remedy this noncompliance by replacement of your tire without charge and within a reasonable time, you may submit a written complaint to:
Administrator - National Highway Traffic Safety Administration
1200 New Jersey Avenue, SE, Washington, DC 20590,
OR
Call the Auto Safety Hotline at: 1-888-327-4236 (TTY:1-800-424-9153)
OR
www.safercar.gov
Thank you for your attention to this important matter.
Sincerely,
Hankook Tire America Corp.
Hankook Tire America Corp.
1450 Valley Rd, Wayne, NJ 07470
855-275-8899 (Toll free)
Go to web site: www.Hankooktireusa.com